ettitude case study: End-to-end eCommerce support on demand

About ettitude

ettitude is a direct-to-consumer start-up that creates sustainable bedding and sleepwear out of organic bamboo materials—disrupting the sleep industry and saving the planet!

As a sustainable business, ettitude strives to make a minimal negative impact on our planet and local environment, community, society, and economy.

Influx team setup

• 24/7 support coverage
• 9 agents working via Support as a Service across three regions
• Flex and scale-up capacity

Influx team results

• 78% one click resolutions
• 44% of outbound volume
• Customer satisfaction: 4.63 stars

What they're saying about Influx:

From the beginning, partnering with Influx has been such a big win for us. eCommerce is hugely seasonal, and Influx allows us to support that seasonality with confidence.

Our Influx team manages a wide variety of tickets, from returns and shipping issues to product questions and sales promotions. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation through all stages of growth.

---

Sean Roche, Operations and Logistics Manager at ettitude

Get started with Influx

Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.